Job Description

Job Description

Bring your expertise to JPMorgan Chase. As part of Consumer & Community Banking Client Escalations, you are at the center of maintaining a strong Anti-Money Laundering (AML) Program at JPMorgan Chase. The  Client Escalations team is primarily responsible for reviewing client and related-party alerts and escalations for Consumer & Community Banking, which includes making risk-based decisions on potential screening matches and exit or retain decisions on client relationships. Many of these customer relationships are complex and require special care and handling. You will help drive decisions impacting the firm and its customers. 

As an Anti-Money Laundering/Know Your Customer Officer III within the Consumer & Community Banking Client Escalations team, you will operate in a dynamic environment and collaborate with Anti-Money Laundering/Know Your Customer leadership to deliver a top-tier Anti-Money Laundering program. Your role will involve maintaining these high standards and managing all High-Profile Forum and Senior Executive Level presentations used to secure approvals (e.g. Global Financial Crimes Compliance Sector Head, Sub-Line of Business CEO/delegate) for customer relationship exit and retain decisions. You will be tasked with gathering input from case officers, stakeholders, and existing materials/resources to develop an enhanced process for gaining all necessary approvals and closing escalated cases promptly across multiple forums. Additionally, you may be responsible for various projects aimed at promoting process improvements, positioning you as a thought leader within the team.

Job responsibilities

• Lead and organize all aspects of GFCC and CEO Advisory meetings including the creating and management of all materials, tracking of success metrics, follow up of aged items and escalation of road blocks. 
• Update Guides/Procedure for Enhanced CEO process.
• Tailor materials based on the audience – ensuring key messages are relayed through developed materials with consistent tone and voice throughout.
• Organize all approval meetings. Log status, take aways, owners and due dates. Follow up an aged items and escalate as necessary.
• Perform duties tied to this role will be inclusive of responsibilities that arise from the high-profile forums and throughout the approval processes.

Required qualifications, capabilities, and skills

• Bachelor’s degree required or equivalent work experience.
• Must exhibit independent judgment by making sound decisions and taking appropriate action in solving problems.
• Strong presentation skills required with excellent verbal and exceptional written communication skills.
• Must have the ability to work independently and with a team. Requires strong relationship building skills.
• Strong ability to work on various assignments simultaneously with effective time-management and strong problem-solving skills.
• PC proficiency including word processing, spreadsheets, presentations, and graphics are necessary.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Job Tags

Work experience placement,

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