Job Description

Evening Front Desk Agent Location Mammoth Lakes, CA :

Evening Front Desk Agent (3:30PM-11:30PM)

Come be a part of the Empeiria High Sierra Hotel team! The ideal candidate is reliable, responsible, has a friendly demeanor, and an eagerness to help our guests have an incredible mountain experience.

Role and Responsibilities

• Provide exceptional customer service to all hotel guests during their stay
• Provide personal recommendations to guests for restaurants, attractions, outdoor recreation, and more
• Process guest check-ins, check-outs, and create guest reservations
• Resolve guest complaints and service requests as necessary
• Monitor upcoming arrivals, process payments, and ensure that other front desk procedures have been completed
• Complete minor housekeeping tasks to ensure that the lobby is clean and that the gift shop is well-stocked
• Prepare and distribute daily reports to management
• Ensure the safety and security of hotel property and guests by conducting rounds and reporting issues or concerns to management
• Complete other administrative and guest services procedures as required

Qualifications

• High school diploma or equivalent preferred
• Previous customer service, front desk, or hospitality experience required
• Proficiency with computer/tablet programs
• Excellent customer service and communication skills
• Ability to show up to scheduled shifts on time
• Weekend and evening (3:30PM - 11:30PM) availability required

Benefits

• Flexible time off
• Paid time off
• Discounted stays

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Do you currently reside in Mono or Inyo county? Non-local candidates will not be considered unless you will be relocating to the area within 14 days.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Local area, Relocation, Outdoor, Flexible hours, Shift work, Night shift, Weekend work, Day shift,

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